Urban Local Bodies need to be strengthened and their capabilities enhanced
so that they are able to discharge their functions as per the 74th Constitution
Amendment. The concept of e-governance of municipalities is prevalent
in some selected cities in India, where computerization of municipal
functions has tremendously improved the service delivery level to the
citizens and dramatically enhanced the revenue of the local authority.
RUIDP has proposed for computerization of municipal functions in all
project cities and after assessing the best practices in various cities
and discussions held with the Municipalities invited bids from qualified
and experienced Total Solution Provider (TSP) to computerize the municipal
functions in Corporation/ Councils of six project cities. The work has
been awarded to M/S Oswal Data Processors, Indore (TSP). The Total Solution
Provider has started his work on 01.03.2005 in all project cities &
works completed as on 31-08-2007. The TSP has procured hardware for
all the project cities, site development for E-governance centers and
24 software modules are completed & running successfully . Survey
of Urban Properties, House Tax Assessment, Urban Assessment/ Lease Billing
& Collection, Double Entry Accounting System, Billing & Accounting
of Rental Properties, Birth & Death Certificates, Establishment
and Payroll System, Online cash collection system, Query Terminals for
Grievances and Redressal System, Legal Cases follow-up, Slum Data Management
Cell System, Stray Animals, Hoardings, web site development, PMIS (Project
Management Information System) modules have been operationalized in
all the six cities. The field survey and preparation of computerized
base data by TSP has made an impact on the recoveries and raising the
bills for House tax. Similarly multifold death and birth certificate
has been issued in comparison to earlier years.
The modules developed by the TSP are:
1. Survey Data Base for House Tax, Urban Lease etc.
2. House Tax Assessment, Billing and Collection
3. Urban Lease/Assessment, Billing and Collection
4. Municipal Accounting based on Double Entry system
5. Store Inventory and workshop Management System
6. Asset Management System
7. Billing and Accounting of Rental Properties (shops / space for hoardings
etc.)
8. Issue of Trade Licenses
9. Issue of Birth and Death Certificates
10. Establishment and Payroll
11. On-line Cash Collection System
12. Query Terminal for Grievances & Redressal System
13. Inter-transfer of Data Base
14. Legal cases follow up
15. Building Permission
16. Scheme Database (Town Planning cell)
17. Slum Data Management cell
18. Solid Waste Data Management System
19. Waste Water Management System
20. Street Light Management System
21. Stray Animals
22. Hoardings
23. Web site
24. PMIS for Civil Works
The objective is to build capacities of the Urban Local Governments
towards a more efficient revenue collection; administrative, financial
and service delivery management with a state of the art computerized
Management Information System (MIS), as well as train the municipal
personnel in the proper use and maintenance of the systems(s).
The work will be performed in two phases. In first phase, work of procurement
of hardware, installation, networking and commissioning of the System
are being carried out. In the second phase the work of delivery of Services
is to be carried out for a period of five years from the date of commissioning
of the System. However delivery of Services can commence as and when
a module or modules have been successfully tested and commissioned prior
to the expiry of time for Phase-I.
The Total Solution Provider (TSP) would be responsible for developing,
installing, operationalising, testing, and commissioning the systems
that cover the functions related to:-
- Effective Revenue Collection through development of common Data Base for urban land and property records.
- Better office administration through development of Management Information System, Personnel Management Systems and Computerization of all activities of Municipal Corporations.
- Efficient accounting by incorporating Double Entry Accounting System.
- Issue of Birth & Death Certificates and Trade Licenses.
- Establishing information flow systems between zones and central offices.
- Improved Citizen Services by imparting information through web site.
- Capacity Building of Municipal Corporation personnel by training them in operating and maintaining of the proposed System.